Follow the steps at your own pace
- Use the new, inactive or VIP filters in customers.
- New means no completed appointment; inactive requires a completed visit and no upcoming appointment.
- Enable or disable automatic inactivity in business settings and choose 30–365 days.
- Open the customer card to add or remove the VIP label.
Frequently asked questions
When does a customer become inactive?
When enabled, more than the selected number of days must have passed since the latest completed visit, with no pending or confirmed upcoming appointment. A customer with no completed visit stays new.