Follow the steps at your own pace
- Update business details, services, hours and the information shown to customers.
- Enable chat in business settings, then enable the Smart Assistant.
- To assist with booking, rescheduling and cancellation, enable assistant appointment management separately.
- Test answers and offered actions from the customer side before directing customers to use them.
- When a customer asks to speak to the business, open the conversation waiting for your reply and take over.
Frequently asked questions
The assistant works but does not offer rescheduling. Why?
Check that chat and the assistant are enabled, and that assistant appointment management is enabled separately. Only actions allowed for that appointment and customer are offered.