1. Who we are
ServioX is an appointment management platform for businesses in Israel. This document explains what information we collect, how we use it and how we protect it.
2. What information we collect
Information about business owners:
- Name, email address and phone number
- Business details: name, address, opening hours, services and prices
- Logo and images you upload
Information about the business’s customers:
- Name and phone number provided by the business or customer when booking an appointment
- Appointment history
- Notes added by the business with the customer’s consent
- Chat messages between the business and the customer
Technical information:
- IP address, device type and operating system version
- Usage logs for improving the service
Subscription, billing and trial eligibility information:
- Contact and invoice details, such as name, email and phone, supplied or verified for billing
- Subscription provider; order, purchase and recurring mandate identifiers; amounts, currency, status, dates, and billing document references or links
- Partial payment information returned by the provider, such as a card’s last four digits; ServioX does not store the full card number or security code
- A protected identifier derived from the verified phone number and limited trial activation evidence to check one-time eligibility
3. How we use the information
- Enable the operation of the service, including appointments, reminders and communication
- Send notifications about appointments, cancellations and changes
- Improve the service and resolve technical issues
- Fulfill legal obligations
- Verify subscriptions, charges and cancellations and review obligations with the purchase provider
- Check a 14-day trial for the first business, once per verified phone number, and prevent reuse after deletion
We do not sell your information to third parties, do not use your business customer data for advertising, and do not allow other businesses to view your data.
Trial eligibility is recorded as used only when activation is verified with the provider. An incomplete checkout without verified activation does not consume it. A second business is not eligible, and business or account deletion does not restore a used trial.
4. External providers
Google Firebase and Google Cloud provide storage, authentication, notifications, server processing and mapping according to the services used.
Morning handles payments and billing for ServioX Web. Creating a payment link or recurring mandate sends the invoice name, receipt email, billing contact phone number, amount, currency, billing description and schedule, and identifiers needed to match the order. Returned information includes payment-link and mandate identifiers, statuses, approval and charge dates, transaction and billing document information, and sometimes partial card details. Full card details are entered with the payment provider; ServioX does not store them or the security code. Some provider actions may require manual handling and verification with Morning.
Apple App Store or Google Play manage purchases made through them when that purchase channel is available. ServioX processes purchase identifiers, purchase verification information, status and period data to verify entitlement and billing. Describing these providers does not promise purchase availability on every platform.
When WhatsApp is enabled, Meta/WhatsApp receives the recipient number, template name and language, and the customer name, business name, service and appointment time needed for the update. ServioX receives message identifiers, sending, delivery and read status, and errors. A reply requesting opt-out or renewed consent may arrive with the sender number, reply content and the identifier of the message being replied to, to verify and match the consent request. The ServioX sender number is for service messages, not an open chat channel with the business.
Provider processing is subject to the agreements and terms applicable to the relevant service. This does not mean every provider action is performed automatically.
5. Information security
We use encryption in transit (HTTPS/TLS), encryption at rest in Firestore and Cloud Storage, and strict permission mechanisms to protect your data.
No system is perfect. If you identify a security issue, please report it immediately: support@serviox.app
6. Your rights
Under privacy laws and GDPR, you may have the right to:
- Access information stored about you
- Correct inaccurate information
- Request deletion of personal information, subject to information retained for legal requirements, obligation review, financial records or enforcement of one-time trial eligibility as explained below
- Export your information in a portable format
- Withdraw consent to the use of information
For requests: support@serviox.app
7. Account and data deletion
You can request account and data deletion in the app or through the account deletion page on the website.
The account deletion page is available at: https://serviox.app/account-deletion.html
After the request is verified and outstanding obligations are checked, the deletion flow removes or reduces profile details, files, permissions and device identifiers and handles future appointments and business links. Deleting a business does not necessarily delete the personal account or other businesses on that account.
If a subscription or provider obligation remains open, or its status is unclear, deletion completion may wait for review and verification. Some Morning cases require manual cancellation followed by a provider check. Submitting a deletion or cancellation request is not itself confirmation that future billing has stopped.
Customer identifying fields in historical appointments are reduced or removed. Chats may remain with the business under replaced sender details; message content is not necessarily deleted, so personal information entered as free text may remain. WhatsApp content and contact fields are reduced while retaining delivery and billing evidence as needed.
8. Data retention
Information needed to operate the account is retained during use of the service. After deletion, separate records may remain to handle open obligations, document charges, refunds, credit transfers and cancellations, investigate issues or disputes, and meet relevant requirements. These records may contain contact and invoice details, user and business identifiers, provider and transaction identifiers, amounts, dates and partial payment information. Removing a profile does not mean all information has been deleted.
To enforce one-time trial eligibility and prevent reuse, new eligibility records contain a protected identifier derived from the verified phone number and limited activation evidence, such as provider and activation date. A new record does not store the raw phone number and may remain after business or account deletion. This identifier is used to check eligibility again; it does not make other account information anonymous.
A business that does not complete activation within 30 days of its creation may be deleted with its setup data. An outstanding payment obligation, including with Morning or a store, blocks automatic deletion until reviewed. If a verified trial or subscription has not yet been linked, reconciliation is required rather than abandonment deletion. An unclear provider state or incomplete check stops automatic deletion and requires review.
Automatic deletion under this policy is limited to the business and its setup data; the personal account and other businesses belonging to the same user are retained. Information needed to review charges, obligations or purchased credit balances may remain after deletion, as described in the Privacy Policy.
9. Business customers
When a business uses the platform, the business is the “data controller” for its customers, and we are the “data processor”. This means that the business is responsible for obtaining consent from its customers to store their information with us.
10. Cookies
Our website uses technical cookies only, and anonymous performance cookies such as Google Analytics.
11. Minors
The service is not intended for use by minors under the age of 16. We do not knowingly collect information about minors.
12. Changes to this policy
We may update this policy from time to time. Significant updates will be sent to you through the app or by email.
13. Contact
For questions about this Privacy Policy or to contact ServioX, part of ServioX Group:
- Email: support@serviox.app
- Support: support@serviox.app
- WhatsApp: +972-559993251