1. How to request deletion
You can request deletion of your ServioX account in one of the following ways:
- Inside the app: Settings → Account → Delete account.
- By email: send a request to support@serviox.app from the email associated with your account.
- If your account was created with Google or Apple, we recommend sending the request from the same email used to sign in.
2. Request verification
To protect user privacy, we may ask you to verify that the request was submitted by the account owner or by someone authorized to act on their behalf.
In some cases, we may ask for basic identifying details, such as email address, phone number or business details, to make sure the request relates to the correct account.
3. What data will be deleted
After the request is verified, ServioX will delete or disconnect the personal information associated with the account, subject to technical and legal limitations.
The data that may be deleted includes:
- User account details
- Business details entered in the system
- Customer data stored by the user or business, according to permissions and applicable law
- Appointments, messages, notifications and activity data associated with the account
- Images or files uploaded by the user, where applicable
4. Information that may be retained
Some information may be retained after a deletion request if required for legal compliance, security, fraud prevention, dispute handling, collection, billing, accounting or maintaining service integrity.
Such information will be retained only for the period required for the relevant purpose, and will then be deleted or anonymized where possible.
5. Processing time
Deletion requests are generally processed within up to 30 days from receiving a valid and verified request.
If additional information is required to complete the request, the processing period will start once the required information is received.
6. Business owners and customer data
If a business account is deleted, this may affect access to business data, services, appointments, customers, messages, reviews and additional settings.
Business owners are responsible for complying with applicable law and their obligations toward their customers, including deletion requests from business customers.
7. Contact
For questions or requests regarding account and data deletion, you can contact us:
- Email: support@serviox.app
- WhatsApp: +972-559993251