1. Introduction
These Terms govern the use of the ServioX platform (the “Service”), operated by ServioX (“the Company”, “we”, “us”). The Service enables customers to book appointments and business owners in Israel to manage appointments, customers and communication.
2. Eligibility
Customers may use the Service and book appointments from age 16.
Creating and managing a business through the Service is permitted only for people aged 18 or older who operate a lawful business in Israel and comply with all laws relevant to their business activity.
3. Account creation
When creating an account, you must provide accurate and up-to-date information about your business. You are responsible for keeping your password confidential and for not sharing your account with others.
4. Plans and payment
ServioX Main business plans are recurring monthly subscriptions: BASIC at ₪99 and PREMIUM at ₪129 per business. A subscription is managed through its purchase channel: ServioX Web using Morning, Apple App Store or Google Play, when that purchase channel is available. The binding price and billing terms are those displayed and confirmed with the purchase provider before purchase. End customers use the app free of charge. This section does not change separate ServioX Pro Websites billing agreements.
A 14-day trial is available for the first business only, once per verified phone number. It starts only after trial activation has been verified with the subscription provider; creating an incomplete checkout or payment link does not consume eligibility. Deleting a business or account, or creating another account with the same number, does not restore a used trial. A second business is not eligible. Store purchases also require a suitable trial offer approved by the store; purchase or offer availability is not promised for a channel that is not shown as available.
Manage, renew, change or cancel a subscription through the purchase provider shown on the subscription screen. Accessing the same business on web or in the app does not transfer its subscription to another provider. A cancellation request is not necessarily confirmation that provider renewal has stopped; check the verified status and displayed access end date. Subscription activation and access periods rely on provider verification, not simply a return to a success page.
For ServioX Web subscriptions, some requests, such as canceling a recurring mandate or freezing a payment link, may require manual handling with Morning. When needed for deletion, completion is checked with the provider before deletion can continue. Submitting a request does not itself confirm that future billing has stopped.
For Apple or Google subscriptions, an upgrade from BASIC to PREMIUM and its benefits take effect when confirmed by the store. The store determines charge timing, credits and proration; ServioX does not promise that an upgrade charge will wait until renewal. When changing from PREMIUM to BASIC, PREMIUM benefits continue until the end of the provider-approved period and BASIC starts at the provider-approved renewal transition. ServioX does not grant a local prorated refund for a partial period. At most one plan change may be initiated through ServioX per paid period; valid changes made directly in store settings still apply. Web plan changes are offered according to the support available in that channel.
Included WhatsApp allowance is 200 on BASIC and 500 on PREMIUM per business and applicable allowance period. During the trial, up to 20 or 50 messages respectively can be used from the first month’s allowance, not in addition to it. The first successful charge unlocks the remainder of 200/500 after included trial usage; the next renewal provides the full allowance. A second business starts without a trial and only after verified payment. WhatsApp is used for service messages and appointment updates when enabled; the ServioX sender number is not an open chat channel with the business.
Additional WhatsApp credits can be purchased only when an available purchase option is offered. Quantity, price and purchase terms are shown before confirmation; availability across every platform is not promised. Purchased credits belong to the business, remain separate, do not reset monthly or when moving from trial to paid, and remain available after the trial cap is reached. They are used after the available included allowance. Non-refund terms for a pack remain subject to mandatory law and the purchase provider’s refund or revocation decisions.
If the purchase provider refunds or revokes a pack, unused credits attributed to that pack may be removed. Used or transferred amounts require financial review; ServioX does not deduct unrelated purchases or included allowance, or create an arbitrary negative balance.
Before moving existing free-beta users to paid service, the existing commitment to at least 30 days’ advance notice remains, with the ability to continue, choose another plan or cancel the account.
5. Use of the Service
You agree not to:
- Use the Service for illegal purposes
- Attempt to hack, bypass or harm the security of the Service
- Distribute viruses, malware or harmful code
- Send spam or offensive content to customers
- Collect information about other users without their consent
- Use the Service in a way that may overload the system
6. Responsibility for content
You are responsible for all content you upload to the Service, including images, descriptions, service details and any other business information. You must ensure that:
- You have legal rights to all content
- The content does not infringe copyrights, trademarks or privacy rights
- The content is not false, misleading or offensive
7. Customer management
As the business owner, you are responsible for:
- Obtaining consent from your customers to store their information in the system
- Respecting customer requests to delete their information
- Sending reminders and communications in accordance with applicable anti-spam laws in Israel
- Complying with privacy protection laws
8. Service availability
We strive to maintain high service availability, but we do not guarantee uninterrupted service. Planned maintenance or technical failures may occur.
9. Limitation of liability
The Service is provided “as is”. The Company will not be liable for:
- Indirect losses or lost profits
- Data loss, although we perform backups and recommend that you also back up critical data
- Failures by third-party providers such as Google Firebase, Google Cloud and communication providers
- Misuse by other users of the Service
Total liability is limited to the amount you paid for the Service during the previous 12 months.
10. Intellectual property
All rights in the software, design, logo and ServioX name are reserved by the Company. Use of the Service does not grant you rights in the code or system.
You retain all rights in the content you upload to the Service, while granting us a license to store and display it for operating the Service.
11. Termination
We reserve the right to suspend or terminate your account in cases of:
- Breach of these Terms
- Abusive, misleading or illegal use
If the account is terminated, we will allow you to download your data within 30 days, subject to technical and legal limitations.
12. Account and data deletion
You can request deletion of your account and data from inside the app or through the account deletion page on the website.
The account deletion page is available at: https://serviox.app/account-deletion.html
Deleting an account may affect access to business data, customers, appointments, messages, reviews and additional settings, subject to technical and legal limitations.
Deleting a business or ServioX account does not itself cancel an external Morning, Apple or Google subscription. Outstanding obligations are checked before deletion is completed. If provider cancellation is required, deletion cannot finish until it is verified; pending requests, failures or unclear states require review or recovery. Deleting a business does not necessarily delete the entire user account.
Future appointments are canceled according to the deletion flow. Profile details, device tokens and customer identifiers are removed or reduced. Historical business appointment and chat records may remain with reduced sender details; retained message content is not necessarily scrubbed of all personal information written in it. Billing, purchase, cancellation, credit-transfer and deletion evidence may be retained for obligation review and operational or financial records. Such evidence may include contact and invoice details, transaction identifiers and partial payment information.
A business that does not complete activation within 30 days of its creation may be deleted with its setup data. An outstanding payment obligation, including with Morning or a store, blocks automatic deletion until reviewed. If a verified trial or subscription has not yet been linked, reconciliation is required rather than abandonment deletion. An unclear provider state or incomplete check stops automatic deletion and requires review.
Automatic deletion under this policy is limited to the business and its setup data; the personal account and other businesses belonging to the same user are retained. Information needed to review charges, obligations or purchased credit balances may remain after deletion, as described in the Privacy Policy.
To enforce a one-time trial, a protected identifier derived from the verified phone number and limited evidence of verified trial activation may remain after business or account deletion. This record prevents reuse of the same eligibility; deletion does not reset a used trial.
13. Changes to these Terms
We may update these Terms from time to time. Significant updates will be sent to you at least 14 days in advance. Continued use after the update constitutes acceptance of the new Terms.
14. Law and jurisdiction
These Terms are governed by Israeli law. Exclusive jurisdiction is granted to the competent courts in the Tel Aviv district.
15. Contact
For questions about these Terms of Use or to contact ServioX, part of ServioX Group:
- Email: support@serviox.app
- Support: support@serviox.app
- WhatsApp: +972-559993251